Terms of Business
Orders are accepted on the understanding that the following terms of business shall be binding between the customer and Peak Imaging (the Company). Any variation of these terms, which cancel all previous terms of business, must be agreed in writing and signed by a director of the Company.
Orders placed by the customer must be in writing. Any amendments to orders must be in writing. In the absence of written instructions the Company will complete work in accordance with its own understanding of the customer’s requirements. The customer must notify the Company in writing within 7 days of delivery of any dissatisfaction with the service or product provided.
Payment must be supplied with each order. Payment may be made by credit card, debit card. We charge a nominal £4.50 per order (£2.50 for a single process only film - cut into strips) to cover the cost of return postage and packaging within the UK. Heavy and bulky items such as mounted prints will incur an additional charge of £7.50. All prices are shown in pounds sterling and are inclusive of VAT. Prices are subject to change without notice, although every effort will be made to notify customers of any such change in advance. We can only accept credit card payments from overseas customers and an additional charge of £5.50 will be made to cover the cost of extra packaging and return Airmail.
Refund & Cancellation Policy
As the prints and products we produce are bespoke, the customer does not have the right to cancel an order once it is made (unlike other internet ordering services). However, if a mistake is made and you contact us immediately, we will do our best to cancel and refund your order.
We charge a nominal £4.50 per order (£2.50 for a single process only film - cut into strips) to help cover the cost of return postage and packaging within the UK. Heavy and bulky items, weighing over 2kg, must be dispatched by Courier and will incur an additional charge of £7.50. For mounted / framed prints, please see the relevant page for the courier charge. We will, at your request, despatch orders via Special / Signed For Delivery or independent carrier. Charges will be made at accordingly.. Please remember we are acting on your behalf and our terms and conditions apply. We cannot be held liable for any loss, damage or delay to your work which might be caused by Royal Mail or Courier.
All prints up to and including 12”x 10” will normally be packed flat, larger prints will be rolled and supplied in a postal tube (£4.50). Print sizes up to 30”x 20” can be supplied flat at an additional charge of £7.50 per order.
Unless specifically requested, original CD's and DVD's will only be returned where postal weight and size restrictions allow.
It is a criminal offence under the Copyright Designs and Patents Act 1988 to knowingly infringe copyright and it is the customer’s responsibility to ensure that all material supplied to the Company for processing, copying or reproduction is free from any third party claim of infringement.
Orders are only accepted on the clear understanding that:
- The customer owns the copyright or that the work is out of copyright.
- The customer has the copyright owner’s written consent. In this case the written consent must accompany the order and work supplied.
- The customer indemnifies the Company against all costs, claims, damages and losses of whatsoever nature arising from any action or claim brought by a third party in respect of alleged infringement of copyright.
It is impossible for the Company to assess the value of originals and unprocessed film supplied by the customer and the charges made for our services do not reflect or incorporate unlimited liability. Whilst every reasonable care will be taken with customer’s property (including originals) and film accepted for processing, the Company’s liability for any loss or damage, whether caused by negligence or otherwise, is limited in the case of any one transaction to the replacement value of any such materials supplied by the customer, such material being accepted only on the clear understanding that their replacement value does not exceed the current retail price of equivalent new materials. Furthermore, the Company shall not be liable in any circumstances for consequential loss, special damages or other indirect loss, however caused. The Company shall not be liable for any loss or damage once materials are in transit by a third party, be it Royal Mail or Courier.
When original materials supplied to us are deemed by the customer to be of extremely high value, this fact must be declared to the Company in writing prior to any work being undertaken. We recommend in all such cases that extra insurance be taken out by the customer to cover the value involved. Any claim against the Company for any consequential loss or damage arising from the above shall be limited to a value not exceeding £50.00. The Company cannot accept liability in excess of that stated and any further loss will be deemed to be the responsibility of the customer and to result from his or her failure to effect adequate insurance cover. We strongly recommend the use of Special Delivery for items of high value.
Law & Statutory Rights
The contract between the customer and the Company will be subject to English law. The customer’s statutory rights are not infringed by these terms.