Ordering

How to Order

If possible please use the supplied order forms and provide detailed instructions that cannot be misinterpreted. The order form can also be downloaded, please click here to download our order form. Please quote your customer number if known and, in the event that we need to contact you regarding your order, please include at least one telephone number. The placing of an order confirms your acceptance of our Terms of Business.

Address Details

The address below is our FREEPOST address, which is a 2nd class postal service.

Peak Imaging
FREEPOST RLSY-YZJX-SLXC
Sheffield
S20 3PP

Use the address below if you wish to send your order to us via First Class / Special Delivery / Recorded Delivery / Courier.

Peak Imaging
Unit 6, Flockton Park
Holbrook Avenue
Sheffield
S20 3PP

Payment

UK Customers	Please include payment with your order. Payment may be made by credit card, debit card, cheque or postal order (please make cheques and postal orders payable to PEAK IMAGING). All prices shown are in pounds sterling and include VAT at the current rate.

Overseas Customers	Regretfully we can only accept credit card payments from overseas customers and an additional charge of £4.00 (£6.95 in total) will be made to cover the cost of extra packaging and return Airmail. This applies to orders up to 2kg. Orders weighing more than 2kg will be sent by Courier at cost. FREEPOST is not available to customers outside the UK and overseas orders should be addressed to PEAK IMAGING, Unit 6, Flockton Park, Holbrook Avenue, Halfway, Sheffield, S20 3PP, UK.

Postage & Packaging	We charge a nominal £3.50 per order (£1.75 for a single process only film) to help cover the cost of First Class return postage and packaging within the UK. Heavy and bulky items, weighing over 2kg, will incur an additional charge of £8.50. For mounted / framed prints, please see the relevant page for the courier charge. Unless requested otherwise we return all orders by first class packet post. Please remember we are acting on your behalf and our terms and conditions apply. We cannot be held liable for any loss, damage or delay to your work which might be caused by Royal Mail or courier. All prints up to and including 12” x 10” will normally be packed flat, larger prints will be rolled and supplied in a postal tube. Print sizes up to 30” x 20” can be supplied flat at an additional charge of £8.50 per order. We will, at your request, despatch orders via Special / Recorded Delivery or independent carrier. Charges will be made at cost. Unless specifically requested, original CD's and DVD's will only be returned where postal weight and size restrictions allow.

Liability

It is impossible for the Company to assess the value of originals and unprocessed film supplied by the customer and the charges made for our services do not reflect or incorporate unlimited liability. Customers should insure work of special value and advise us accordingly. All orders for processing and printing are accepted on the basis that their value does not exceed the cost of equivalent new unprocessed material. In the unlikely event of loss or damage, whether caused by negligence or otherwise, liability is limited to the cost of an equivalent amount of unexposed film and refund of any processing charges paid.

Turnaround Times

The service times quoted are given as a guide to average in-lab turnaround times, please allow for postal and peak period delays. If you have an urgent order please remember that FREEPOST is a Second Class postal service and consider using First Class post or Special Delivery.

Cropping, Print Finishing, Colour Matching

Certain film formats are incompatible with standard industry sizes (e.g. 35mm full frame to 10” x 8” requires substantial cropping). Please select a compatible print size or allow for this when ordering. Sizes shown are in inches and may be fractionally under or over the sizes quoted. All prints (excluding some from digital media) are trimmed borderless.

Colour photography is a subjective medium. If you require us to match a previous order, please include a sample print. Note however, that due to paper batch variations and the limitations of the dyes used in the photographic process it is not always possible to guarantee an exact colour match of guide / sample prints.
In the absence of specific instructions we will use our own judgement aiming for a broadly neutral print.

Film Processing

The film type, along with any special processing instructions, MUST be clearly marked on your order form and on the outside of the film container. This is of particular importance when using sheet film or re-loadable 35mm cassettes. When film is cut from bulk stock please ensure that the film is cut to the exact length or shorter, as over-long film can foul the processing machinery.

Black & White Prints

Please note that all black & white prints are produced digitally onto colour paper.

Orders for reproduction of photographs etc., are accepted on the strict understanding that the customer holds the copyright. The customer must assume liability for any resulting action brought about by a third party.